Jennifer M. Allen, Rajeev Sawhney
Rethink management in criminal justice. Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system. New to the Third Edition: Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more. Increased discussions of…..
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